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Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer...

Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with...

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What Developers Must Know About Threat Modeling

Threat modeling is a process that far few developers seem to pursue, but it is a process that helps you and your team to model all potential threats to your application. Essentially, threat modeling...

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IT Services and DevOps: Friends, Not Foes

Development and operations, aka DevOps, is the marriage between software development and IT operations. The goal of a DevOps team is two-fold: to more quickly make products that are better for...

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